Shipping policy
Processing Time Orders are processed within 3–7 business days of payment confirmation, excluding weekends and holidays. Processing times may be extended during high-volume periods without notice.
Shipping Times Estimated delivery times provided at checkout are estimates only, not guarantees. The Company is not responsible for carrier delays, weather events, customs (if applicable), or other events outside our control.
Shipping Costs Shipping fees are calculated based on weight, dimensions, insurance, and destination and are non-refundable once an order has shipped, including in the case of an approved return.
Risk of Loss / Title Transfer Title and risk of loss for all items pass to the buyer upon our delivery to the carrier. The Company is not responsible for items lost, stolen, or damaged in transit once tendered to the carrier, though we may, at our discretion, assist with filing a carrier claim.
Signature & Insurance For high-value orders (over $300), signature confirmation and/or insurance may be required. The Company is not liable for loss or theft of packages left unattended per the buyer's delivery instructions or "safe drop" authorization.
Address Accuracy Buyer is solely responsible for providing an accurate shipping address. The Company is not responsible for orders shipped to an incorrect address provided by the buyer, and reshipment/refund is not guaranteed in such cases.
Damaged Packages Visible damage must be noted with the carrier and reported to us within 48 hours of delivery, with photo evidence, per the Return and Refund Policy.
Fragile Items While we take care in packaging fragile specimens, the Company does not guarantee against breakage in transit beyond the terms of the Return and Refund Policy and any purchased shipping insurance.
International Shipping Currently, we ship within the United States only, please inquire regarding potential international shipping opportunities. Any expansion of shipping regions will be reflected on this page and does not obligate the Company to fulfill orders outside stated regions.
Order Changes/Cancellations Once an order enters processing, it cannot be modified or canceled. The Company reserves the right, but not the obligation, to accommodate change requests prior to shipment.